DEFINITIONS
Administrator means [360insights (Europe) Ltd], the Programme administrator on behalf of the Promoter.
Data Protection Legislation means all applicable data protection and privacy legislation in force from time to time in the UK.
Participant, Installer, Your or You means Members of Drayton Rewards+ programme.
Programme means Drayton Rewards Programme and all its component parts.
Promoter or company means Schneider Electric Controls Ltd (trading as Drayton by Schneider Electric) whose main office is at 401 Southway Drive, Plymouth, PL6 6QT.
We/Us/Our means the Promoter.
Website means rewards.draytoncontrols.co.uk
PART 1 – GENERAL TERMS & CONDITIONS OF MEMBERSHIP
These Terms and Conditions of Use apply to Schnieder Electric’s Drayton Rewards
This Programme runs from 24th June 2024.
By taking part in the Programme, accessing Your account, transacting points, or using any other aspect of the Programme or Website, You will be deemed to have read, understood and accepted these Terms and Conditions. The Promoter shall be entitled to amend these terms and conditions and/or to amend, suspend, withdraw or cancel the Programme including for the avoidance of doubt any associated rewards at any time and without prior notice. These terms and conditions together with any other instructions listed elsewhere on the Website form the full terms and conditions. It is Your responsibility to familiarise yourself with these terms and conditions on a regular basis for possible changes.
The Promoter reserves the right, in its sole discretion, to disqualify any Participant that acts in any fraudulent manner, attempts to bypass the security of the website or affects the administration, security, fairness, integrity, or proper conduct of the Programme, who tampers with the entry process or reward redemption, or may benefit from such tampering.
The Promoter assumes no responsibility in relation to the Website for any error, omission, interruption, deletion, defect, delay in operation or transmission.
Participants must not register nor use the Website on behalf of another individual. Only one e-mail address per Participant will be allowed for registration.
In the event of any disputes relating to the Programme or points awarded, the Promoter’s decision shall be final and binding and no correspondence will be entered into. All disputes relating to rewards and fulfilment will be at the discretion of the Administrator.
To the extent permissible by law, the Promoter, Administrator and/or their employees, contractors, suppliers and agents associated with the Programme, shall not be liable for and shall be held blameless for any loss, damage, injury or any claim whatsoever which is suffered (including but not limited to direct or consequential loss) as a result of or arising from a person participating in the Programme and associated publicity.
The Promoter and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this Programme agree that the Promoter and the Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a reward, or from participation in this Programme. Nothing in this clause shall limit the Promoter’s or The Administrator’s liability in respect of death or personal injury arising out of its own negligence.
Where Participants are given notice of Programme termination, all points must be redeemed 30 days following notification of the end of the Programme.
DATA PROTECTION AND PRIVACY
The Promoter shall act as Data Controller as defined in Data Protection Legislation. The Promoter agrees to comply with their obligations under Data Protection Legislation. In particular, the Promoter shall share Personal Data (as defined in Data Protection Legislation) with the Administrator for the purposes of administration of the Programme, fulfilment of rewards orders placed by You, communications regarding the Programme and other Promoter related marketing as outlined in the Privacy Notice.
ELIGIBILITY
This Programme is open to professional tradespeople only who are a resident in UK and are 18 years of age or older at the time of entry. Employees must obtain the prior permission of their employer to participate in this scheme. This Programme cannot be combined with any other Programmes, offers or rebates.
Participants of a sales incentive shall only earn points on eligible sales of qualifying products or services.
Employees of the Promoter, their employees, contractors, suppliers and agents associated with the Programme are not eligible to participate in sales related Programmes. Employees of the Promoter are eligible to participate in employee reward or recognition Programmes.
Professional Installers are recognized for their skill and dedication. Homeowners can have the confidence that any Installer listed as a Professional Installer will complete a heating controls installation to current building regulations and Gas Safe requirements (or other accredited certification scheme). The Installer acknowledges that (save in respect of any manufacturer's warranty that the Company may supply to a homeowner or any other services that the Company agree to provide to the homeowner) the contractual relationship with any homeowner in relation to the supply and installation of the relevant heating control system is between the Installer and the relevant homeowner.
Nothing in these terms shall limit or exclude the Company’s liability for:
(a) Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
(b) Fraud or fraudulent misrepresentation; or
(c) To the extent that any attempt by the Company to exclude or restrict liability would be unenforceable or void under the laws of the applicable jurisdiction.
Subject to the paragraph above, the Company shall not in any circumstances be liable for:
a) Loss of profits;
b) Loss of business;
c) Depletion of goodwill or similar losses;
d) Loss of anticipated savings;
e) Loss of goods;
f) Loss of use;
g) Loss or corruption of data or information; or
h) Any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
CONFIDENTIALITY
Confidential Information means all confidential information (however recorded or preserved) disclosed by the Company. The Installer undertakes that it shall not at any time and for a period of three years after cessation or termination of membership, disclose to any person any confidential information concerning the business, affairs, details of customers, or Homeowners or of the Company.
The Installer shall not use any confidential information for any purpose other than to perform its obligations under these terms.
COMPLIANCE WITH LAWS
The Installer and/or his agent(s) have complied and will comply with every applicable statute, statutory instrument, order-in-council, regulation, direction, bye-law or other lawful requirement or instruction whether of the government or any local or lawful authority. In particular the Installer and/or his agent(s) have lawfully obtained every license, permit or authority that is required in connection with the installation.
The Installer shall comply with all applicable Bribery and Corruption laws, regulations and sanctions relating to Anti-bribery and anti- corruption including but not limited to the Bribery Act 2010. The Installer shall not bribe any other person, intending to obtain or retain business or a business advantage nor engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK.
The Installer shall comply at no cost to the Company with all UK health and safety legislation relevant to the installation and to the circumstances in which the installation is being carried out.
INSURANCE
The Installer will have Public Liability Insurance and any other relevant insurance cover required by the Installer. On request the Installer will provide evidence of this cover. The Installer shall also ensure they are Gas Safe Registered (or other accredited certification scheme).
TERMINATION
The Company may terminate the programme at any time without notice. Some circumstances in which the Company chooses to exercise this right to terminate the access to the programme are (but are not limited to) If the installer is in breach of these term and conditions; or in the event that the installer ceases to be a member of the Programme.
The Company may change these terms and conditions at any time for any of the following reasons;
1 To make sure that the business remains competitive
2 To improve services or facilities;
3 To take account of a change or anticipated change in any law, regulation, market conditions or banking practice
4 To reflect a decision by a court, ombudsman, regulator or similar body
5 For any other valid reason
INFORMATION
The Installer is responsible for keeping the Company updated on any changes to the installer details (name/address/telephone etc.).
GENERAL
The installer shall not assign any or all of the rights or obligations under these terms and conditions. The Company is permitted to assign its rights and obligations.
Each of these clauses is separate from all other clauses, so that if one clause is found to be void or otherwise unenforceable it will not affect the validity of any of the others
No amendment to these terms and conditions shall be effective unless in writing.
Nothing in these terms is intended to or shall operate to create a partnership or joint venture of any kind between the Company and the Installer, except as otherwise expressly provided, to authorise either Party to act as agent for the other, and neither Party shall have authority to act in the name of, or on behalf of or otherwise to bind the other in any way.
These terms and conditions contain the entire agreement between the parties and supersede all previous agreements and understandings between the parties.
A person who is not a party to these terms and conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms and conditions
This contract shall be governed by the laws of England & Wales and the courts of England and Wales shall have exclusive jurisdiction over any dispute. All dealings, correspondence and contact between the Parties shall be made or conducted in the English language.
BENEFITS OF THE PROGRAMME
The Company agrees to provide members with the following benefits:
1. Extended product guarantees on all Drayton products registered on the portal:
1.1 A five-year warrantee is offered on all Drayton products.
1.2 Products must be registered at time of installation.
1.3 First 12 months warrantee remains with place of purchase, following four years directly with Drayton.
1.4 Upon requesting replacement of product within warrantee, the Installer will receive a phonecall from Technical Support to try and resolve any issues, before a replacement being issued where necessary.
2. Listing on the Drayton & Wiser websites (subject to status) and promotion of the Programme in various media
2.1 In order to be listed on the Wiser website, Installers must be fully qualified professionals and have completed the Wiser Approved training course, online or face to face.
3. Exclusive training opportunities
4. New product previews and trialling
5. Access to web portal for exclusive content
6. Drayton may offer members price incentives, promotions and other benefits from time to time at its sole discretion
The Company reserves the right to change, amend or cancel these benefits at any time, and no cash alternative will be offered.
The Company does not commit to providing sales leads or business introductions to installers.
Membership does not give the Installer any rights over the brands, copyrights and other intellectual property held by The Company and the Installer will not use any Drayton logo or make any claim about the Installer’s connection to The Company without express approval and The Company reserves the right to withdraw any such approval at any time at its sole discretion and the Installer agree to cease using any such logos, claims or materials with immediate effect.
CUSTOMER SERVICE PROTOCOL
The Company is committed to providing the highest levels of customer service. All installers registered on the Programme agree to abide by the following Customer Service Protocol:
You must carry your Gas Safe Register (or other accredited certification scheme) ID card and be able to present this card as proof that you are qualified to carry out the type of gas work required
You must have completed all relevant training and possess up-to-date qualifications as required by the Gas Safe Register (or other accredited certification scheme)
Negative customer feedback may result in removal from the Programme. You or the homeowner may be contacted to obtain further details in order for us to investigate the complaint
You must carry out the installation, service or repair in a professional manner, treating the customer appropriately and showing courtesy and respect
You must clean up after you carry out the installation, service or repair, and leave the property in the state that you found it.
TO PARTICIPATE
Installers will earn points by purchasing eligible products and submitting claims on the portal. Participants will also be able to earn points by completing training on the eLearning portal.
The Promoter is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either the Promoter or the Administrator, or any misrepresentation of any information furnished to the Promoter may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.
EARNING POINTS
Points will be awarded to each participant based on purchase of eligible products. By submitting claims on the submission form, participants will earn corresponding points.
Participants will also receive points by completing training on the platform.
Points will be used to order rewards off the rewards catalogue.
From time to time, points awarded or transacted may be audited and, in the event that an audit reveals discrepancies or possible violations, the processing of further award redemption requests may be delayed pending completion of the audit and pending the outcome of any corrections to be applied.
EARNING REWARDS
Participants may opt to either:
Rewards, once chosen, can only be changed if the redeemer contacts [email protected] within 24 hours of the redemption. There is no cash alternative.
Points will expire 12 months after allocation to Your account unless redemptions are made within that 12-month period.
Any fraudulent activity of accounts, points balances, voucher codes and reward redemptions may result in the termination of Participants account and the cancellation of accrued points or rewards orders placed or both. The Promoter and Administrator shall seek to recover from You any losses incurred as a result of fraudulent activity.
REDEEMING INSTANT POINTS VOUCHER CODES
Points will be automatically credited to Your account on redemption of your instant points voucher code. Codes must be redeemed prior to the published expiry date.
Participants may opt to either:
Rewards, once chosen, can only be changed if the redeemer contacts [email protected] within 24 hours of the redemption.
ORDERING REWARDS
Points may only be redeemed via the Website. Rewards, once chosen, can only be changed if the redeemer contacts [email protected] within 24 hours of the redemption.
Points cannot be redeemed for cash or any other kind of payment by the Promoter to You.
Participants may not combine points with other forms of payment, pool, transfer or combine points with any other participant or Programme in order to redeem rewards.
Substitution
In the case of a reward not being available, The Administrator will contact You within 7 days of placing the order and offer a replacement item of similar value. If You do not wish to accept the replacement item, the points value will be re-credited.
The Administrator reserves the right to remove or include any reward from the range at its discretion and Participants may not rely upon the continued availability of a reward category or reward item. The Administrator will honour any rewards that have already been ordered by a Participant prior to any price alterations.
Delivery
The delivery of rewards will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.
The delivery of all rewards will be made to the address as supplied by You at the time of order. The delivery address for rewards should be to an address where the item can be signed for. If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for You to arrange delivery again. Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to You.
Delivery of damaged items must be refused and items found to be damaged on delivery or after opening packaging must be advised within 48 hours to the Administrator’s customer service team to enable timely follow up with the third party supplier or courier and arrange for a replacement to be shipped. Couriers will generally not accept liability for damages or lost items beyond this time frame.
Where a signed-for delivery is made to You but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by You from the courier or similar service provider for re-attempting delivery for which You shall be liable.
Returns and faults
Returns of rewards will be arranged for You if there is a fault with the reward or it is damaged provided the issue is reported to The Administrator within 48 hours of receipt. Couriers will not generally accept liability for damages or lost items beyond this time frame.
If You wish to discuss or organise a return, exchange or refund of any item, please contact us within 48 hours of receipt.
You acknowledge that some rewards are not returnable and non-refundable (i.e. customised items, made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).
Where faults develop after 14 days from receipt, these will be subject to manufacturer warranties.
Tax
To the extent any element of the Programme (including, without limitation, points, rewards, and experiences) is deemed taxable income or employee compensation under applicable law or regulation, the Participant is solely responsible for its own compliance with any and all taxation requirements including, without limitation, reporting of income or compensation and payment of any resultant taxes. The Administrator has no responsibility for any taxation or reporting to any taxation authority and the Administrator is not responsible for obtaining or providing any tax advice to the Organizer or any Participant.
The Promoter and the Administrator will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from rewards. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their rewards.
ACCOUNT AND WEBSITE SECURITY AND APPROPRIATE USE OF THE WEBSITE
As a user of the Website you must use its Services in an appropriate and lawful manner, including, without limitation, that you may not:
Proper conduct and use of your Account
This Programme is administrated by [360insights (Europe) Ltd.] on behalf of the Promoter.
